Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Campus Housing and Food Services

Campus Housing and Food Services Managers oversee, direct, and manage Commonwealth Campus residential and retail food services, housing facilities, and ancillary operations. Primary responsibilities include developing and implementing strategic plans and operational budgets; establishing operational standards across locations; ensuring food quality and customer service, a safe and secure residential living and work environment, and a student-centered atmosphere.

• Direct the overall operations of residential and retail food services, housing facilities, and ancillary operations across Commonwealth Campuses; develop and implement strategic plans and initiatives
• Maintain accountability for the financial success of assigned locations; forecast, plan, develop, and oversee operational budgets; identify cost containment measures and new revenue sources; manage financial statements; negotiate and maintain contracts
• Oversee special capital and campus projects such as new construction and renovation; participate in design, job meetings, architect and contractor selection; collaborate with facility planners and other internal/external contributors
• Keep abreast of regulatory requirements; develop operational changes, policies, and procedures; establish standards and ensure compliance; manage facility audits
• Ensure delivery of product quality, a safe and secure living and work environment, and exceptional customer service
• Maintain awareness of industry trends; identify/develop/implement new product mix, new technology, and service efficiency concepts
• Investigate and resolve problems escalated to management level including customer service or parental concerns, product quality, facility and maintenance issues, and personnel performance, etc.
• Foster a student-centered work environment; communicate goals and objectives to a variety of groups; resolve emergency situations; liaise with Leadership, University Police, Athletics, Continuing Education, General Counsel, Maintenance & Operations, et al
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 14
• Minimum – $97,100.00
• MidPoint – $121,400.00
• Maximum – $145,700.00