Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Campus Housing and Food Services

Campus Housing and Food Services Managers oversee, direct, and manage Commonwealth Campus residential and retail food services, housing facilities, and ancillary operations. Primary responsibilities include developing and implementing strategic plans and operational budgets; establishing operational standards across locations; ensuring food quality and customer service, a safe and secure residential living and work environment, and a student-centered atmosphere.

• Direct the overall operations of residential and retail food services, housing facilities, and ancillary operations across Commonwealth Campuses; develop and implement strategic plans and initiatives
• Maintain accountability for the financial success of assigned locations; forecast, plan, develop, and oversee operational budgets; identify cost containment measures and new revenue sources; manage financial statements; negotiate and maintain contracts
• Oversee special capital and campus projects such as new construction and renovation; participate in design, job meetings, architect and contractor selection; collaborate with facility planners and other internal/external contributors
• Keep abreast of regulatory requirements; develop operational changes, policies, and procedures; establish standards and ensure compliance; manage facility audits
• Ensure delivery of product quality, a safe and secure living and work environment, and exceptional customer service
• Maintain awareness of industry trends; identify/develop/implement new product mix, new technology, and service efficiency concepts
• Investigate and resolve problems escalated to management level including customer service or parental concerns, product quality, facility and maintenance issues, and personnel performance, etc.
• Foster a student-centered work environment; communicate goals and objectives to a variety of groups; resolve emergency situations; liaise with Leadership, University Police, Athletics, Continuing Education, General Counsel, Maintenance & Operations, et al
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00