Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Business Systems

The Business Systems Analyst is responsible for the implementation, configuration, enhancement, support, and decommissioning of critical software systems; partners closely with business stakeholders and technical teams to translate business needs into effective system solutions that improve operational efficiency, data integrity, and user experience.

• Serve as a primary liaison between business stakeholders, system owners, vendors, and technical teams to gather, analyze, document, and validate requirements
• Ensure the stability, integrity, security, and optimal performance of business systems through proactive monitoring, analysis, and issue resolution
• Configure, customize, and enhance systems to meet evolving organizational needs, regulatory requirements, and organizational goals
• Analyze, design, and maintain system processes, workflows, integrations, and data flows to support efficient operations
• Identify opportunities for process improvement, system optimization, and automation; evaluate and recommend new technologies or enhancements to existing platforms
• Lead or support system implementations, upgrades, patches, and decommissioning activities following established software development lifecycle and change management practices
• Develop, execute, and document comprehensive test plans and scripts, including unit, integration, user acceptance (UAT), performance, security, and usability testing
• Coordinate and lead testing efforts with business users and technical teams; track defects, validate fixes, and ensure readiness for production deployment
• Collect, analyze, and synthesize data from multiple sources to support reporting, decision-making, and system performance evaluation
• Monitor, troubleshoot, and resolve complex system issues; collaborate with internal teams and vendors to identify root causes and implement long-term solutions
• Gather and prioritize user feedback and enhancement requests; manage configuration backlogs and support roadmap planning
• Develop and maintain system documentation, including requirements, process flows, configurations, user guides, and support procedures
• Design and deliver end-user training, system demonstrations, and ongoing communications to promote adoption and effective system usage
• Provide ongoing operational support and guidance to end users and system/service owners
• May supervise staff members, including hiring, development, and performance management

Level:

– Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine work tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Typically communicates internally within working unit
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00

• Data Analysis
• Information governance
• Requirements elicitation
• Stakeholder engagement
• System design
• Technical development
• Technical support
• User experience