Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Business Systems

The Business Systems Analyst is responsible for the implementation, configuration, enhancement, support, and decommissioning of critical software systems; partners closely with business stakeholders and technical teams to translate business needs into effective system solutions that improve operational efficiency, data integrity, and user experience.

• Serve as a primary liaison between business stakeholders, system owners, vendors, and technical teams to gather, analyze, document, and validate requirements
• Ensure the stability, integrity, security, and optimal performance of business systems through proactive monitoring, analysis, and issue resolution
• Configure, customize, and enhance systems to meet evolving organizational needs, regulatory requirements, and organizational goals
• Analyze, design, and maintain system processes, workflows, integrations, and data flows to support efficient operations
• Identify opportunities for process improvement, system optimization, and automation; evaluate and recommend new technologies or enhancements to existing platforms
• Lead or support system implementations, upgrades, patches, and decommissioning activities following established software development lifecycle and change management practices
• Develop, execute, and document comprehensive test plans and scripts, including unit, integration, user acceptance (UAT), performance, security, and usability testing
• Coordinate and lead testing efforts with business users and technical teams; track defects, validate fixes, and ensure readiness for production deployment
• Collect, analyze, and synthesize data from multiple sources to support reporting, decision-making, and system performance evaluation
• Monitor, troubleshoot, and resolve complex system issues; collaborate with internal teams and vendors to identify root causes and implement long-term solutions
• Gather and prioritize user feedback and enhancement requests; manage configuration backlogs and support roadmap planning
• Develop and maintain system documentation, including requirements, process flows, configurations, user guides, and support procedures
• Design and deliver end-user training, system demonstrations, and ongoing communications to promote adoption and effective system usage
• Provide ongoing operational support and guidance to end users and system/service owners
• May supervise staff members, including hiring, development, and performance management

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 8
• Minimum – $51,000.00
• MidPoint – $62,500.00
• Maximum – $74,000.00

• Data Analysis
• Information governance
• Requirements elicitation
• Stakeholder engagement
• System design
• Technical development
• Technical support
• User experience