Penn State Job Catalog

The defined natural career progression within or between job profiles.

IT Generalist

The IT Generalist performs overall information systems planning, implementation, and administrative procedures in a variety of IT functional areas (systems design, systems and network administration, programming, and consultation); provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources; involved in various aspects of hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives.

• Evaluate hardware and software for use in moderately complex or complex information technology systems and solutions; interface with vendors as necessary
• Work with users to analyze their requirements
• Develop design requirements and prototypes
• Configure and maintain network devices, server hardware, operating systems, and associated services
• Participate in developing plans, schedules, and requirements for the deployment and lifecycle of systems
• Ensure security of network assets; conduct regular reviews of security levels delivered against policy goals
• Design, test, debug, install, implement, modify, and support new or existing applications software
• Develop and maintain custom programs and scripts to aid in systems management
• Implement security policies and protocols of the department
• Participate in user account administration, file rights management and backup/recovery policies and procedures
• Participate in the development of appropriate technology solutions for information delivery and/or learning environments
• Provide custom reports and data analysis
• Serve as an escalation point for complex information technology issues
• May supervise staff members, including hiring, development, and performance management

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00