Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

IT Generalist

The IT Generalist performs overall information systems planning, implementation, and administrative procedures in a variety of IT functional areas (systems design, systems and network administration, programming, and consultation); provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources; involved in various aspects of hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives.

• Evaluate hardware and software for use in moderately complex or complex information technology systems and solutions; interface with vendors as necessary
• Work with users to analyze their requirements
• Develop design requirements and prototypes
• Configure and maintain network devices, server hardware, operating systems, and associated services
• Participate in developing plans, schedules, and requirements for the deployment and lifecycle of systems
• Ensure security of network assets; conduct regular reviews of security levels delivered against policy goals
• Design, test, debug, install, implement, modify, and support new or existing applications software
• Develop and maintain custom programs and scripts to aid in systems management
• Implement security policies and protocols of the department
• Participate in user account administration, file rights management and backup/recovery policies and procedures
• Participate in the development of appropriate technology solutions for information delivery and/or learning environments
• Provide custom reports and data analysis
• Serve as an escalation point for complex information technology issues
• May supervise staff members, including hiring, development, and performance management

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00