Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

IT Generalist

The IT Generalist performs overall information systems planning, implementation, and administrative procedures in a variety of IT functional areas (systems design, systems and network administration, programming, and consultation); provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources; involved in various aspects of hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives.

• Evaluate hardware and software for use in moderately complex or complex information technology systems and solutions; interface with vendors as necessary
• Work with users to analyze their requirements
• Develop design requirements and prototypes
• Configure and maintain network devices, server hardware, operating systems, and associated services
• Participate in developing plans, schedules, and requirements for the deployment and lifecycle of systems
• Ensure security of network assets; conduct regular reviews of security levels delivered against policy goals
• Design, test, debug, install, implement, modify, and support new or existing applications software
• Develop and maintain custom programs and scripts to aid in systems management
• Implement security policies and protocols of the department
• Participate in user account administration, file rights management and backup/recovery policies and procedures
• Participate in the development of appropriate technology solutions for information delivery and/or learning environments
• Provide custom reports and data analysis
• Serve as an escalation point for complex information technology issues
• May supervise staff members, including hiring, development, and performance management

Level:

– Senior Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates advanced knowledge of principles, practices, and procedures of a particular field. Works independently on moderately complex work assignments under limited oversight, reviews progress, and evaluates results. Monitors work and projects ensuring timeliness, quality, and efficiency. Identifies and mobilizes resources to achieve outcomes. Trains others and reviews progress with management. Presents ideas, concepts, and instructions in a clear and persuasive manner. Develops new techniques, concepts, and approaches and applies them to moderately complex and strategic and/or operational issues.

Supervisory Responsibilities:

– Indirect supervisor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets and funding

Problem Solving:

– Encounters moderately complex problems
– Applies specialized knowledge and skills to resolve problems
– Understands benefits, limitations, and impact of potential solutions

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– May set priorities and organize work within general guidelines established by supervisor
– May review the work of others to verify accuracy and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Coaches others in using appropriate strategies for resolving conflict; negotiating reasonable compromises; and proposing and evaluating possible solutions
– Give candid and constructive feedback to others to influence and persuade managers and employees to accept and implement findings and recommendations

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00