Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Network Operations 

Network Operations Analysts monitor and maintain the company's network systems; track performance, availability, capacity, and status; help identify and resolve network failures; assist in collection of data.

• Monitor the availability and capacity of Information Technology assets, infrastructure, services, and applications
• Identify and analyze requests for IT services and infrastructure related to networks, voice, video, applications, and IT facilities; collect details and determine impact
• Serve as incident liaison for IT services with infrastructure related to networks, voice, applications, and IT facilities
• Communicate with infrastructure teams to work through incidents and major incidents, monitor progress of resolution, and update affected community through various communication channels of remediation status
• Use troubleshooting tools to assist with analyzing problems and service disruptions; document steps and findings; escalate to appropriate IT teams as needed
• Communicate and document information with Service Desk, Incident Manager, Change Manager, IT leadership and other IT service stakeholders based on procedures
• Assist with IT facilities access and reporting, mainframe operations, and reviewing changes to enterprise IT Infrastructure
• Initiate change records for building utility shutdowns, server and voice systems maintenance, upgrades, etc.
• Coordinate vendor activities for break/fix incidents, maintenance, building access, etc.
• Complete and assist with the routing of end-user/departmental requests related to IT services based on documented procedures
• Assist customers and provide excellent customer service by promoting a customer-first culture

Level:

– Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine work tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Typically communicates internally within working unit
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00