Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Systems Administration

Systems Administrators maintain the integrity of various computer systems including operating systems, physical servers, appliances, and specialized application environments; administer, install, and troubleshoot a variety of technical components, perform systems maintenance tasks such as resource utilization checks and back-up and recovery; perform configuration changes to address customer needs; schedule, install, and test system software upgrades; monitor and maintain software licensing and maintenance agreements.

• Install, configure, maintain, upgrade, and support systems and software
• Develop plans, schedules, and requirements for deployment of systems
• Create custom programs and scripts to aid in systems management
• Diagnose, troubleshoot, and resolve system issues and/or respond to outages
• Resolve service-related issues; determine immediate economic and financial consequences of an incident
• Test and implement upgrades and patches to installed operating systems and software
• Maintain reliability of systems by monitoring, running tests, and troubleshooting
• Monitor backups and plans for installed systems; review adequacy of emergency response plans
• Monitor, maintain, and execute automation processes and procedures
• Monitor threats, alerts, security vulnerabilities; conduct regular reviews of security against policy goals
• Evaluate organizational vulnerabilities within assigned area of responsibility
• Manage, research, and resolve complex end-user escalation incidents
• Evaluate and recommend new or existing system improvements and/or solutions
• Create and maintain system documentation of departmental processes, procedures, plans, and configurations
• May supervise staff members, including hiring, development, and performance management

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00