Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

Telecommunications Analysts provide technical support for network design activities; reviews, analyzes, and maintain the organization's telecommunications system; Assist in designing and developing telecommunications systems; provides customer training of the telecommunications features and functionality.

• Analyze the needs of the organization and end-users and contribute to the design of voice solutions
• Process requests for the configuration and deployment of telephony services
• Develop, plan, and schedule the installation and configuration of network hardware and associated software for voice services
• Monitor the performance of networks, systems, and services and identify and resolve capacity or accessibility issues
• Investigate and resolve incidents; collaborate with customers, engineers, contractors, service providers, and vendors to ensure problem resolution
• Implement patches and other configuration changes necessary to resolve security vulnerabilities
• Provide recommendations and support Network Engineers in the development and testing of service enhancements
• Contribute to developing plans, schedules, and requirements for the deployment of networks
• Create and maintain system documentation of departmental processes, procedures, design plans, and configurations

Level:

– Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine work tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Typically communicates internally within working unit
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00