Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Student Services Support

The Student Services Assistant facilitates the daily operations of a student focused office, center, or program including financial, communication, record, and scheduling activities; coordinates the planning, logistics, and delivery of events and programs; interacts with students, families, and visitors to provide information regarding available services; manages and maintains student information; and provides leadership and direction for student staff.

• Support the daily operation of a student services office, center, or program; provide information and direction to students, families, and visitors regarding services; schedule appointments; and manage student data and information
• Facilitate, coordinate, and assist with the planning of events and programs including award ceremonies, workshops, career fairs, and orientation programs; organize event logistics including presenters, itineraries, and communication plans; serve as point of contact with vendors and event partners; coordinate with leadership to establish and assess event goals; assist with developing strategies to ensure event success
• Update and maintain student records including case files, accommodations, participation records, scholarship information, and student data; receive, process, and ensure confidentiality of sensitive information and materials
• Manage scheduling activities of a student program or office using the appropriate appointment, registration, or reservation system
• Create, compile, and deliver communications for student audiences in the form of newsletters, web content, letters, and information sessions
• Monitor and manage budgets for a student services office, department, or center; maintain financial records; process and approve transactions, prepare purchase orders; process donations; and create invoices
• Supervise, train, and provide direction to student staff; oversee payroll, scheduling, and performance management activities; delegate tasks; and ensure efficient workflows
• Assist in evaluating the success and effectiveness of services; recommend solutions to improve programming
• Participate in and serve on committees related to student services

Level:

– Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none
– May handle routine financial transactions

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems
– Demonstrates working knowledge of institutional policies and procedures

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Communicates mostly internally within working unit
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 4
• Minimum – $34,800.00
• MidPoint – $42,600.00
• Maximum – $50,500.00