Penn State Job Catalog

The defined natural career progression within or between job profiles.

Admissions Support

The Admissions Assistant guides prospective students and their parents through the admissions process by answering questions and providing a variety of resources and information. This position updates applications, explains the transfer credit process to current students and parents, and initiates requests for changes to student records.

• Guide prospective students through admissions procedures and troubleshoot processes relating to application, evaluation, visit scheduling, and transfer credits
• Provide enrollment information and resources to prospective students and parents in the areas of Bursar, Student Aid, Registrar, Housing and Food Services, the Honors College, Global Programs, etc.
• Develop and maintain high-level expertise in using, navigating, explaining, and troubleshooting various application/enrollment systems
• Update applications at applicant’s request including campus selections and college/major selection pre-decision or post decision
• Check various systems to provide application status updates
• Maintain student records; update degree audits with approved substitutions and/or as requested by academic advisers; document student-related work
• Establish and maintain excellent working relationships with academic partners
• Review new student Academic Requirements Reports and Transfer Credit Reports
• May provide information about various campus visitation programs
• May provide instructions, including directions to University Park/other campuses, lodging options, and parking information
• Review, analyze, and process information, records, and transcripts for determining application of transfer credits
• Assist with the testing and/or training of new processes
• May supervise staff members, including hiring, development, and performance management

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00