Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Advocacy and Care Case Management

The Case Manager - Advocacy and Care serves as a resource for the University community in addressing concerning student behavior. This position serves as a point-of-contact for campus community members seeking consultation and advice about advocacy and care services, particularly for students who may be experiencing distress.

• Provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial issues
• Provide outreach to students, faculty, and staff regarding students in crisis response; serve as an on-call staff member
• Provide comprehensive case management for students in distress or crisis; identify and communicate possible intervention steps and procedures, provide assistance, advocacy and support and coordinate resources
• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate
• Complete documentation and maintain records of student cases in online case management system
• Coordinate student services and making appropriate referrals to campus resources, outside agencies, and other providers
• Provide post-hospitalization support by coordinating a plan for a student's return to University life; may coordinate academic advocacy
• Maintain a case management database; assist with the administration of student emergency funds
• Engage in a variety of outreach and networking activities
• Participate in ongoing staff development and training as needed
• Assist in the formation and implementation of a care and concern units, and serve as a member

Level:

– Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine work tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Typically communicates internally within working unit
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 6
• Minimum – $42,100.00
• MidPoint – $51,600.00
• Maximum – $61,000.00