Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Advocacy and Care Case Management

The Case Manager - Advocacy and Care serves as a resource for the University community in addressing concerning student behavior. This position serves as a point-of-contact for campus community members seeking consultation and advice about advocacy and care services, particularly for students who may be experiencing distress.

• Provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial issues
• Provide outreach to students, faculty, and staff regarding students in crisis response; serve as an on-call staff member
• Provide comprehensive case management for students in distress or crisis; identify and communicate possible intervention steps and procedures, provide assistance, advocacy and support and coordinate resources
• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate
• Complete documentation and maintain records of student cases in online case management system
• Coordinate student services and making appropriate referrals to campus resources, outside agencies, and other providers
• Provide post-hospitalization support by coordinating a plan for a student's return to University life; may coordinate academic advocacy
• Maintain a case management database; assist with the administration of student emergency funds
• Engage in a variety of outreach and networking activities
• Participate in ongoing staff development and training as needed
• Assist in the formation and implementation of a care and concern units, and serve as a member

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00