Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Business Systems

The Business Systems Analyst is responsible for the implementation, configuration, enhancement, support, and decommissioning of critical software systems; partners closely with business stakeholders and technical teams to translate business needs into effective system solutions that improve operational efficiency, data integrity, and user experience.

• Serve as a primary liaison between business stakeholders, system owners, vendors, and technical teams to gather, analyze, document, and validate requirements
• Ensure the stability, integrity, security, and optimal performance of business systems through proactive monitoring, analysis, and issue resolution
• Configure, customize, and enhance systems to meet evolving organizational needs, regulatory requirements, and organizational goals
• Analyze, design, and maintain system processes, workflows, integrations, and data flows to support efficient operations
• Identify opportunities for process improvement, system optimization, and automation; evaluate and recommend new technologies or enhancements to existing platforms
• Lead or support system implementations, upgrades, patches, and decommissioning activities following established software development lifecycle and change management practices
• Develop, execute, and document comprehensive test plans and scripts, including unit, integration, user acceptance (UAT), performance, security, and usability testing
• Coordinate and lead testing efforts with business users and technical teams; track defects, validate fixes, and ensure readiness for production deployment
• Collect, analyze, and synthesize data from multiple sources to support reporting, decision-making, and system performance evaluation
• Monitor, troubleshoot, and resolve complex system issues; collaborate with internal teams and vendors to identify root causes and implement long-term solutions
• Gather and prioritize user feedback and enhancement requests; manage configuration backlogs and support roadmap planning
• Develop and maintain system documentation, including requirements, process flows, configurations, user guides, and support procedures
• Design and deliver end-user training, system demonstrations, and ongoing communications to promote adoption and effective system usage
• Provide ongoing operational support and guidance to end users and system/service owners
• May supervise staff members, including hiring, development, and performance management

Level:

– Senior Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets

Problem Solving:

– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00

• Data Analysis
• Information governance
• Requirements elicitation
• Stakeholder engagement
• System design
• Technical development
• Technical support
• User experience