Penn State Job Catalog

The defined natural career progression within or between job profiles.

IT Workload Automation

The IT Workload Automation Manager is responsible for providing leadership and operational management for the Workload Automation and Integration Platform Teams. This includes managing production workloads, improving service availability, maintaining quality, and delivering key services to the at expected service levels.

• Ensure operational environments (technology and service) are aligned with best practices (e.g., architecture, security, disaster recovery, monitoring)
• Fulfill Service Manager responsibilities, including the development, monitoring, and reporting of Service Level Agreements (SLAs), Metrics, KPIs, and Continual Service Improvement; perform capacity planning, incident response, and problem management
• Ensure incidents and requests are handled in a timely manner
• Communicate and coordinate with staff and leadership to ensure operational issues impacting service quality are escalated, communicated, and/or resolved in an expedient fashion
• Develop business cases, project proposals, and plans (i.e., scope, resourcing, timelines, identification/mitigation of risks)
• Lead and manage a team to provide direction and development in ensuring optimal delivery of services; develop, mentor, and coach staff
• Collaborate on the development of budgets, forecasts, resourcing, cost of services and planning activities.
• Contribute to the development of strategies and implementation plans for technologies and services
• Use project management methodologies and work independently and collaboratively with other project team members and across organizational boundaries to complete projects and meet deadlines
• Lead teams in identification, testing/piloting, and implementation of new tools, techniques and technologies aligned with the needs and direction of the University

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00