Penn State Job Catalog

The defined natural career progression within or between job profiles.

Automation and Integration

IT Workload Automation

The Automation and Integration Manager leads the design, development, and delivery of enterprise integration and automation solutions; is responsible for managing a team of Automation and Integration Specialists and Systems Administrators overseeing platforms such as BMC Control-M and Informatica to support data movement, workflow automation, and system interoperability across the University; manage production workloads, improve service availability, maintain quality, and deliver key services at the expected service levels.

• Lead and mentor a team of Automation and Integration Specialists and Systems Administrators, providing guidance, technical oversight, and performance management

• Oversee the development and maintenance of workflows, integrations, and automation pipelines using Control-M, Informatica, and other enterprise tools

• Represent Integration and Workload Automation and its solutions across the University, collaborate with cross-functional teams, including data, infrastructure, application, and security teams to ensure integration solutions align with business goals and information technology standards

• Lead, develop, and communicate, and ensure operational environments (service, technology, and integrations) are aligned with best practices, models, and processes (e.g., architecture, security, disaster recovery, monitoring)

• Fulfill Service Manager responsibilities, including the development, monitoring, and reporting of Service Level Agreements (SLAs), Metrics, and Continual Service Improvement; perform capacity planning, incident response, and problem management

• Develop service strategy with leadership and customers to identify, prioritize, and align the implementation of new capabilities with the University’s strategy and needs

• Communicate and coordinate with staff and leadership to ensure operational issues impacting service quality are escalated and/or resolved in an expedient fashion

• Drive the adoption of best practices in system integration, workload automation, and process efficiency

• Manage project timelines, resource allocation, and delivery of integration-related initiatives

• Define and enforce integration architecture standards, documentation, and governance practices

• Evaluate and implement tools and technologies to enhance integration capabilities, performance, and scalability

• Develop KPIs and monitor the health, reliability, and performance of integration platforms

• Ensure compliance with University policies, data security, and regulatory requirements

• Serve as a technical escalation point for complex issues within the integration environment

• Collaborate on the development of budgets, forecasts, resourcing, cost of services and planning activities 

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 13
• Minimum – $86,300.00
• MidPoint – $107,900.00
• Maximum – $129,500.00

• Business continuity planning
• Disaster recovery
• Information governance
• Process design
• Project Management
• Resource management
• Strategic thinking
• Technical development
• User experience