Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Advocacy and Care Case Management

The Case Manager - Advocacy and Care serves as a resource for the University community in addressing concerning student behavior. This position serves as a point-of-contact for campus community members seeking consultation and advice about advocacy and care services, particularly for students who may be experiencing distress.

• Provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial issues
• Provide outreach to students, faculty, and staff regarding students in crisis response; serve as an on-call staff member
• Provide comprehensive case management for students in distress or crisis; identify and communicate possible intervention steps and procedures, provide assistance, advocacy and support and coordinate resources
• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate
• Complete documentation and maintain records of student cases in online case management system
• Coordinate student services and making appropriate referrals to campus resources, outside agencies, and other providers
• Provide post-hospitalization support by coordinating a plan for a student's return to University life; may coordinate academic advocacy
• Maintain a case management database; assist with the administration of student emergency funds
• Engage in a variety of outreach and networking activities
• Participate in ongoing staff development and training as needed
• Assist in the formation and implementation of a care and concern units, and serve as a member

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 8
• Minimum – $51,000.00
• MidPoint – $62,500.00
• Maximum – $74,000.00