Penn State Job Catalog

The defined natural career progression within or between job profiles.

IT Quality Assurance

IT Quality Assurance Analysts evaluate, test, and validate IT systems, services, and /or software; assess service levels and system performance to ensure established quality standards; document issues and track status in designated systems; develop solutions to resolve problems and make recommendations for improvements to process, configuration, and products.

• Plan and implement programs to ensure information systems and services, including in-house and third-party software, meet minimum organizational standards and end-user requirements
• Ensure adequate testing prior to implementation; identify improvements to current processes and procedures; develop models of possible future configurations
• Collaborate with technical team in problem resolution found during the testing process
• Administer problem management process, including monitoring and reporting on problem resolution
• Perform work-flow analysis and recommend quality improvements
• Make recommendations regarding the acquisition and/or implementation of software to increase information systems efficiency
• Define and track quality assurance metrics such as errors, error counts, test results, and test status
• Collect and analyze data for software process evaluation and improvements; integrate improvements into business processes

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00