Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

IT Quality Assurance

IT Quality Assurance Analysts evaluate, test, and validate IT systems, services, and /or software; assess service levels and system performance to ensure established quality standards; document issues and track status in designated systems; develop solutions to resolve problems and make recommendations for improvements to process, configuration, and products.

• Plan and implement programs to ensure information systems and services, including in-house and third-party software, meet minimum organizational standards and end-user requirements
• Ensure adequate testing prior to implementation; identify improvements to current processes and procedures; develop models of possible future configurations
• Collaborate with technical team in problem resolution found during the testing process
• Administer problem management process, including monitoring and reporting on problem resolution
• Perform work-flow analysis and recommend quality improvements
• Make recommendations regarding the acquisition and/or implementation of software to increase information systems efficiency
• Define and track quality assurance metrics such as errors, error counts, test results, and test status
• Collect and analyze data for software process evaluation and improvements; integrate improvements into business processes

Level:

– Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine work tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Typically communicates internally within working unit
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 8
• Minimum – $51,000.00
• MidPoint – $62,500.00
• Maximum – $74,000.00