Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

IT Quality Assurance

IT Quality Assurance Analysts evaluate, test, and validate IT systems, services, and /or software; assess service levels and system performance to ensure established quality standards; document issues and track status in designated systems; develop solutions to resolve problems and make recommendations for improvements to process, configuration, and products.

• Plan and implement programs to ensure information systems and services, including in-house and third-party software, meet minimum organizational standards and end-user requirements
• Ensure adequate testing prior to implementation; identify improvements to current processes and procedures; develop models of possible future configurations
• Collaborate with technical team in problem resolution found during the testing process
• Administer problem management process, including monitoring and reporting on problem resolution
• Perform work-flow analysis and recommend quality improvements
• Make recommendations regarding the acquisition and/or implementation of software to increase information systems efficiency
• Define and track quality assurance metrics such as errors, error counts, test results, and test status
• Collect and analyze data for software process evaluation and improvements; integrate improvements into business processes

Level:

– Senior Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates advanced knowledge of principles, practices, and procedures of a particular field. Works independently on moderately complex work assignments under limited oversight, reviews progress, and evaluates results. Monitors work and projects ensuring timeliness, quality, and efficiency. Identifies and mobilizes resources to achieve outcomes. Trains others and reviews progress with management. Presents ideas, concepts, and instructions in a clear and persuasive manner. Develops new techniques, concepts, and approaches and applies them to moderately complex and strategic and/or operational issues.

Supervisory Responsibilities:

– Indirect supervisor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets and funding

Problem Solving:

– Encounters moderately complex problems
– Applies specialized knowledge and skills to resolve problems
– Understands benefits, limitations, and impact of potential solutions

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– May set priorities and organize work within general guidelines established by supervisor
– May review the work of others to verify accuracy and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Coaches others in using appropriate strategies for resolving conflict; negotiating reasonable compromises; and proposing and evaluating possible solutions
– Give candid and constructive feedback to others to influence and persuade managers and employees to accept and implement findings and recommendations

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00