Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

IT Quality Assurance

IT Quality Assurance Analysts evaluate, test, and validate IT systems, services, and /or software; assess service levels and system performance to ensure established quality standards; document issues and track status in designated systems; develop solutions to resolve problems and make recommendations for improvements to process, configuration, and products.

• Plan and implement programs to ensure information systems and services, including in-house and third-party software, meet minimum organizational standards and end-user requirements
• Ensure adequate testing prior to implementation; identify improvements to current processes and procedures; develop models of possible future configurations
• Collaborate with technical team in problem resolution found during the testing process
• Administer problem management process, including monitoring and reporting on problem resolution
• Perform work-flow analysis and recommend quality improvements
• Make recommendations regarding the acquisition and/or implementation of software to increase information systems efficiency
• Define and track quality assurance metrics such as errors, error counts, test results, and test status
• Collect and analyze data for software process evaluation and improvements; integrate improvements into business processes

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 9
• Minimum – $56,200.00
• MidPoint – $68,800.00
• Maximum – $81,500.00