Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Medical Assistant provides clinical, administrative, and educational support; blends direct patient care, health education, emergency response, and operational coordination to promote the health, safety, and wellbeing of the university community; functions under the supervision of licensed medical providers; contributes to both individual patient care and health initiatives.

• Conduct patient intake, including medical histories, allergies, vital signs, and immediate concerns; accurately document health information in the electronic record; report findings and areas of concern to medical staff
• Assist clinicians and nurse practitioners during examinations, treatments, and minor procedures
• Perform clinical tasks within designated scope of care, such as phlebotomy, wound care, ECGs, specimen collection (urine, blood, swabs), injections, medication administration (as delegated), suture/staple removal, and basic lab testing
• Prepare and maintain exam rooms, ensure proper sterilization and inventory of medical supplies, properly dispose of biohazardous waste, and monitor for expired medications or materials
• Provide patient education on diagnoses, medications, treatment plans, and preventive health practices
• Assist with health programs such as CPR, AED, Stop the Bleed, First Aid, and wellness workshops
• Distribute educational materials related to disease prevention, substance use safety, sexual health, and mental wellbeing
• Support peer education initiatives and collaborate with student organizations and departments to promote public health awareness
• Maintain accurate and confidential patient records in compliance with institutional and HIPAA standards
• Serve as liaison with university health partners and off-campus providers for referrals and continuity of care
• Assist with immunization reporting, flu vaccine clinics, and special health campaigns
• Maintain emergency response equipment and ensure readiness of event medical kits and AEDs
• Participate in staff meetings, quality improvement initiatives, and continuing education to maintain clinical competence
• Identify opportunities for improved efficiency, safety, and service quality
• May handle patient scheduling, front desk operations, phone calls, billing coordination, and data entry
• May work with student employees or work-study staff and train them in clinic protocols and customer service procedures
• May provide immediate assessment, stabilization, and coordination of care during medical emergencies and athletic or special events
• May work collaboratively with athletic trainers, campus police, and local EMS to ensure prompt and effective emergency response

Level:

– Intermediate Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May provide basic direction to lower level support staff

Fiscal Responsibilities:

– Handles routine financial transactions
– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 5
• Minimum – $38,300.00
• MidPoint – $46,900.00
• Maximum – $55,500.00

• Database management
• Documentation
• Inventory management
• Patient advocacy
• Patient education
• Patient experience
• Quality control
• Records management
• Reporting

• General Equivalency Diploma (GED)
• High School (HS)