Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

HR Shared Services 

The Human Resources (HR) Shared Services Manager oversees the operations of the HR Shared Services Team, which provides first-line support to the University community (applicants, employees, retirees, etc.) in one of the following areas: addressing and responding to questions on a wide variety of HR issues, processing human resources and payroll transactions (lifecycle processes), administering the onboarding process, and/or auditing HR compliance; ensures a high level of customer service and service delivery; serves as a key resource in addressing issues, resolving customer concerns; identifies process improvements; builds partnerships with professional services teams and HR partners; establishes and communicates team goals; ensures high-quality services.

• Oversee the delivery of HR Shared Services; ensure services are provided in a timely, efficient, and customer-centric manner
• Lead and manage the HR Shared Services team, providing guidance, training, and support to ensure high performance and continuous professional development; foster a collaborative and positive work environment within the team
• Conduct regular team meetings and communications to share information and ensure the team is aware of changes
• Continuously assess and improve HR processes and workflows to ensure efficiency and alignment with organizational goals; implement process improvements to enhance service quality and streamline HR operations
• Champion the employee experience by ensuring HR services meet the needs of employees and provide timely resolutions to inquiries or issues
• Play an active role in the upkeep of the case management system and the development of self-service Knowledge Base Articles (KBA); review and provide feedback to HR partners and professional services teams related to unresolved inquiries
• Serve as a functional subject matter expert related to case management; lead case management system testing of new functionalities prior to implementation
• Develop and maintain key performance indicators (KPIs) to measure the success and efficiency of HR Shared Services operations; provide regular reports to senior leadership on service levels, process improvements, and team performance
• Lead and participate in HR projects that impact Shared Services, such as system implementations, process redesigns, and other organizational initiatives; ensure timely and successful project delivery
• Ensure compliance with employment laws, HR policies, and data protection regulations in the administration of HR services; oversee HR-related audits and ensure accuracy and confidentiality of employee information
• Build effective working partnerships with HR partners, professional services teams, Payroll, IT, etc., to ensure smooth HR operations
• Actively support strategic planning and organizational development efforts

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 15
• Minimum – $109,300.00
• MidPoint – $136,600.00
• Maximum – $164,000.00

• Business process management
• Case management
• Cultural competency
• Customer Service
• Data Analysis
• Organizational skills
• Policy implementation
• Strategic thinking
• Technology acumen