Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The Healthcare Records Assistant maintains the integrity, accuracy, and security of patient health information; is responsible for maintaining healthcare data systems, ensuring compliance with applicable regulations, and supporting the timely and appropriate release of medical information; works closely with healthcare providers, patients, and other stakeholders to ensure high-quality data management and excellent customer service.

• Maintain, verify, analyze, and update healthcare information across multiple record systems
• Review medical records for completeness, accuracy, and compliance with established standards
• Process, classify, and integrate medical information into the electronic health record system
• Administer and interpret quality control reports to ensure data integrity and identify discrepancies
• Perform audits of medical record documentation to ensure adherence to policies and standards
• Evaluate, authorize, prepare, and respond to requests for patient protected health information
• Ensure all disclosures comply with federal and state regulations, laws, and institutional policies
• Maintain accurate logs and databases to track disclosures, authorizations, and access to health records
• Communicate effectively with healthcare providers, legal entities, and other requesters regarding the status and requirements of information requests
• Ensure timely, thorough, and efficient processing of all record requests
• Provide guidance on regulations, guidelines, and standards related to the collection, use, and release of healthcare data
• Maintain current knowledge of changes in healthcare laws, policies, and industry standards
• Support departmental compliance initiatives and contribute to policy and procedure updates as needed
• Respond to patient, student, and customer inquiries related to health records and data access
• Educate and counsel patients on their HIPAA rights, including privacy, access, and authorization requirements
• Provide clear, professional assistance to individuals requesting medical information, ensuring a high level of service and confidentiality
• Assist with answering incoming telephone lines and directing or resolving inquiries appropriately

Level:

– Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none
– May handle routine financial transactions

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems
– Demonstrates working knowledge of institutional policies and procedures

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Communicates mostly internally within working unit
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 4
• Minimum – $34,800.00
• MidPoint – $42,600.00
• Maximum – $50,500.00

• Auditing
• Customer Service
• Data administration
• Data management
• Document processing
• Health administration
• Operations management
• Patient advocacy
• Records management
• Regulatory compliance
• Reporting

• General Equivalency Diploma (GED)
• High School (HS)