Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

HR Shared Services 

The Human Resources (HR) Shared Services Manager oversees the operations of the HR Shared Services Team, which provides first-line support to the University community (applicants, employees, retirees, etc.) in one of the following areas: addressing and responding to questions on a wide variety of HR issues, processing human resources and payroll transactions (lifecycle processes), administering the onboarding process, and/or auditing HR compliance; ensures a high level of customer service and service delivery; serves as a key resource in addressing issues, resolving customer concerns; identifies process improvements; builds partnerships with professional services teams and HR partners; establishes and communicates team goals; ensures high-quality services.

• Oversee the delivery of HR Shared Services; ensure services are provided in a timely, efficient, and customer-centric manner
• Lead and manage the HR Shared Services team, providing guidance, training, and support to ensure high performance and continuous professional development; foster a collaborative and positive work environment within the team
• Conduct regular team meetings and communications to share information and ensure the team is aware of changes
• Continuously assess and improve HR processes and workflows to ensure efficiency and alignment with organizational goals; implement process improvements to enhance service quality and streamline HR operations
• Champion the employee experience by ensuring HR services meet the needs of employees and provide timely resolutions to inquiries or issues
• Play an active role in the upkeep of the case management system and the development of self-service Knowledge Base Articles (KBA); review and provide feedback to HR partners and professional services teams related to unresolved inquiries
• Serve as a functional subject matter expert related to case management; lead case management system testing of new functionalities prior to implementation
• Develop and maintain key performance indicators (KPIs) to measure the success and efficiency of HR Shared Services operations; provide regular reports to senior leadership on service levels, process improvements, and team performance
• Lead and participate in HR projects that impact Shared Services, such as system implementations, process redesigns, and other organizational initiatives; ensure timely and successful project delivery
• Ensure compliance with employment laws, HR policies, and data protection regulations in the administration of HR services; oversee HR-related audits and ensure accuracy and confidentiality of employee information
• Build effective working partnerships with HR partners, professional services teams, Payroll, IT, etc., to ensure smooth HR operations
• Actively support strategic planning and organizational development efforts

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00

• Business process management
• Case management
• Cultural competency
• Customer Service
• Data Analysis
• Organizational skills
• Policy implementation
• Strategic thinking
• Technology acumen