Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The Endpoint Infrastructure Systems Administrator manages and operates the University's centralized Unified Endpoint Management service; designs, scales, and maintains the cross-platform infrastructure that enables IT units to manage diverse devices through a unified framework; ensures a seamless user experience while enforcing University security standards, automated compliance, and proactive vulnerability remediation across the digital workspace.

• Enhance and maintain the Unified Endpoint Management (UEM) ecosystem; manage cross-platform security policies and endpoint protection frameworks
• Design and automate zero-touch provisioning workflows and custom API integrations to streamline device onboarding
• Perform deep-dive root cause analyses on systemic issues; prioritize and respond to incidents by delivering long-term, scalable solutions; provide proactive service optimization
• Curate the enterprise application catalog; establish standards for software packaging; audit submissions for security compliance; review and test utilities, installers, and deployments on targeted platforms
• Collaborate in the development of a University-wide automated patch management strategy; ensure compliance and enforce security baselines; implement threat detection and vulnerability management measures; ensure endpoint management processes comply with University policies and regulations
• Develop and maintain scripts and automation routines to standardize configurations and reduce technical debt
• Investigate and troubleshoot hardware and software inconsistencies; test software and operating systems for compatibility; plan and prepare periodic hardware inventory replacement cycles
• Collaborate with IT teams to support system upgrades, migrations, and deployments
• Manage system changes; notify users of updates, hardware upgrades, and scheduled downtimes
• Provide high-level technical consulting to IT partners; translate complex UEM architecture into actionable guidance and documentation

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00

• Cloud computing
• Computer network security
• Data integrity
• Knowledge sharing
• Mobile cloud computing
• Organizational training
• Resource allocation
• System administration
• System design
• Technical development
• Technical support
• User experience