Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Endpoint Infrastructure Systems Administrator supports the central service within Penn State IT tasked with oversight over several University-wide teaching and learning environment services, including Systems Management (SysMan), Cooperative Lab Management (CLM), Remote Application Solutions, and University License Manager. This position designs, implements, and supports the resources, infrastructure, and systems both onsite and cloud that enable IT staff to exercise dynamic and effectual endpoint management across the University; ensures the platform(s) provided by these systems are fit for the use of robust computing environments which empower and enable students, faculty, and staff to pursue the University’s instructional mission.

• Provide complex technical guidance to IT staff to both current and prospective participants of SysMan, CLM, etc.
• Perform incident management duties, to include setting appropriate priority to open problems, responding to incidents promptly, and following defined communications and incident handling processes and protocols
• Investigate and troubleshoot inconsistencies in hardware and software on systems
• Develop and maintain software packages, scripts, utilities, and other content for SysMan and CLM to be used by participants across the University
• Ensure that security patches and updates are tested prior to deployment
• Determine applications to be packaged and review submissions from service participants; test utilities, installers, and deployments on targeted platforms
• Monitor and remediate security issues as reported by the Office of Information Security (OIS)
• Maintain and run the WSUS (Windows Server Update Services) for CLM endpoints; serve as primary contact for question and problems
• Create, review, and update internal, participant, and public documentation for SysMan, CLM, Printing, and other services provided

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00