Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The Endpoint Infrastructure Systems Administrator manages and operates the University's centralized Unified Endpoint Management service; designs, scales, and maintains the cross-platform infrastructure that enables IT units to manage diverse devices through a unified framework; ensures a seamless user experience while enforcing University security standards, automated compliance, and proactive vulnerability remediation across the digital workspace.

• Enhance and maintain the Unified Endpoint Management (UEM) ecosystem; manage cross-platform security policies and endpoint protection frameworks
• Design and automate zero-touch provisioning workflows and custom API integrations to streamline device onboarding
• Perform deep-dive root cause analyses on systemic issues; prioritize and respond to incidents by delivering long-term, scalable solutions; provide proactive service optimization
• Curate the enterprise application catalog; establish standards for software packaging; audit submissions for security compliance; review and test utilities, installers, and deployments on targeted platforms
• Collaborate in the development of a University-wide automated patch management strategy; ensure compliance and enforce security baselines; implement threat detection and vulnerability management measures; ensure endpoint management processes comply with University policies and regulations
• Develop and maintain scripts and automation routines to standardize configurations and reduce technical debt
• Investigate and troubleshoot hardware and software inconsistencies; test software and operating systems for compatibility; plan and prepare periodic hardware inventory replacement cycles
• Collaborate with IT teams to support system upgrades, migrations, and deployments
• Manage system changes; notify users of updates, hardware upgrades, and scheduled downtimes
• Provide high-level technical consulting to IT partners; translate complex UEM architecture into actionable guidance and documentation

Level:

– Senior Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates advanced knowledge of principles, practices, and procedures of a particular field. Works independently on moderately complex work assignments under limited oversight, reviews progress, and evaluates results. Monitors work and projects ensuring timeliness, quality, and efficiency. Identifies and mobilizes resources to achieve outcomes. Trains others and reviews progress with management. Presents ideas, concepts, and instructions in a clear and persuasive manner. Develops new techniques, concepts, and approaches and applies them to moderately complex and strategic and/or operational issues.

Supervisory Responsibilities:

– Indirect supervisor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets and funding

Problem Solving:

– Encounters moderately complex problems
– Applies specialized knowledge and skills to resolve problems
– Understands benefits, limitations, and impact of potential solutions

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– May set priorities and organize work within general guidelines established by supervisor
– May review the work of others to verify accuracy and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Coaches others in using appropriate strategies for resolving conflict; negotiating reasonable compromises; and proposing and evaluating possible solutions
– Give candid and constructive feedback to others to influence and persuade managers and employees to accept and implement findings and recommendations

• Comp Grade – 13
• Minimum – $86,300.00
• MidPoint – $107,900.00
• Maximum – $129,500.00

• Cloud computing
• Computer network security
• Data integrity
• Knowledge sharing
• Mobile cloud computing
• Organizational training
• Resource allocation
• System administration
• System design
• Technical development
• Technical support
• User experience