Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Endpoint Infrastructure Systems Administrator supports the central service within Penn State IT tasked with oversight over several University-wide teaching and learning environment services, including Systems Management (SysMan), Cooperative Lab Management (CLM), Remote Application Solutions, and University License Manager. This position designs, implements, and supports the resources, infrastructure, and systems both onsite and cloud that enable IT staff to exercise dynamic and effectual endpoint management across the University; ensures the platform(s) provided by these systems are fit for the use of robust computing environments which empower and enable students, faculty, and staff to pursue the University’s instructional mission.

• Provide complex technical guidance to IT staff to both current and prospective participants of SysMan, CLM, etc.
• Perform incident management duties, to include setting appropriate priority to open problems, responding to incidents promptly, and following defined communications and incident handling processes and protocols
• Investigate and troubleshoot inconsistencies in hardware and software on systems
• Develop and maintain software packages, scripts, utilities, and other content for SysMan and CLM to be used by participants across the University
• Ensure that security patches and updates are tested prior to deployment
• Determine applications to be packaged and review submissions from service participants; test utilities, installers, and deployments on targeted platforms
• Monitor and remediate security issues as reported by the Office of Information Security (OIS)
• Maintain and run the WSUS (Windows Server Update Services) for CLM endpoints; serve as primary contact for question and problems
• Create, review, and update internal, participant, and public documentation for SysMan, CLM, Printing, and other services provided

Level:

– Senior Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates advanced knowledge of principles, practices, and procedures of a particular field. Works independently on moderately complex work assignments under limited oversight, reviews progress, and evaluates results. Monitors work and projects ensuring timeliness, quality, and efficiency. Identifies and mobilizes resources to achieve outcomes. Trains others and reviews progress with management. Presents ideas, concepts, and instructions in a clear and persuasive manner. Develops new techniques, concepts, and approaches and applies them to moderately complex and strategic and/or operational issues.

Supervisory Responsibilities:

– Indirect supervisor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets and funding

Problem Solving:

– Encounters moderately complex problems
– Applies specialized knowledge and skills to resolve problems
– Understands benefits, limitations, and impact of potential solutions

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– May set priorities and organize work within general guidelines established by supervisor
– May review the work of others to verify accuracy and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Coaches others in using appropriate strategies for resolving conflict; negotiating reasonable compromises; and proposing and evaluating possible solutions
– Give candid and constructive feedback to others to influence and persuade managers and employees to accept and implement findings and recommendations

• Comp Grade – 13
• Minimum – $86,300.00
• MidPoint – $107,900.00
• Maximum – $129,500.00