Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Enrollment Services

The Enrollment Services Specialist supports and guides prospective and current students through all phases of the student lifecycle, from application through graduation, ensuring a seamless experience. These services may include, but are not limited to: guiding prospective students and parents through the application and admissions process; helping students and parents on matters pertaining to financial aid; supporting and servicing students, parents, and authorized payers regarding bursar issues, payments, or questions concerning student accounts; guiding students through the academic policies and procedures relating to their academic record and enrollment; assisting with processing academic record items such as transcript requests, enrollment verifications, student information changes, and registration.

• Provide primary coverage of Enrollment Management contact channels, providing a high level of customer service in response to student and parent inquiries via phone, email, in person, and virtual
• Advise prospective and current students and parents on policies and procedures relating to areas such as Admissions, Registrar, Financial Aid, and Bursar; ensure confidentiality of sensitive information and materials
• Refer to and assist other offices in the resolution of complex student inquiries that require escalation
• Provide general guidance and appropriate referrals to secondary areas such as specific academic programs or services
• Guide prospective students through admissions processes relating to application, evaluation, visit scheduling, and transfer credits
• Troubleshoot and assist with application and systems questions related to applying to the University; update applications at applicant’s request pre-decision
• Assist with and troubleshoot matters pertaining to registering for courses, dropping courses, and other enrollment functions
• Receive, and in some cases process requests pertaining to transcripts, enrollment verifications, change of student information, and diplomas; coordinate with the Office of University Registrar, as needed
• Develop and maintain strong working knowledge of federal, state, and university aid regulations, policies, and procedures; assist in resolving matters relating to financial aid holds and or other general financial aid issues
• Leverage technology to provide an efficient/seamless student and customer service experience, and document interactions
• Receive physical payments such as personal checks, certified checks, and money orders and post payments to student accounts; partner with supervisors and Bursar’s office on complex payment issues
• Assist students, support systems, and third parties on matters pertaining to billing and payment
• Participate in outreach efforts and projects as needed; assist in continuous improvement efforts to enhance efficiencies and services
• May coordinate the planning, logistics, and delivery of admissions events and programs
• May order supplies and manage inventory of recruitment materials, giveaways, office supplies, etc.
• May supervise staff members, part-time/student employees, and/or temporary workers

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00