Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Admissions

Enrollment Services

Financial Aid

The Enrollment Services Manager is responsible for overseeing the enrollment services team, which may include Admissions Officers, Financial Aid Specialists and/or Enrollment Services Specialists, and managing all aspects of the student enrollment process. This role develops, communicates, and oversees processes, procedures, and goals associated with providing a wide array of consultative services to prospective and current students and their families.

• Oversee program functions related to enrollment management for a unit and/or the broader University community
• Collaborate with university leadership to develop and execute enrollment strategies that align with institutional goals
• Lead and mentor staff, fostering a collaborative and high-performing team culture; hire evaluate, train, and oversee professional development
• Implement policies and procedures to streamline processes and ensure compliance with regulatory standards; may advise on establishment of new or revised policies and procedures
• Prepare and present reports on enrollment metrics, trends, and projections to university stakeholders; recommend process changes based on reports and analyses of trends
• Build and maintain relationships with external partners and University stakeholders
• Engage in outreach initiatives to promote the university's programs and services, including attendance at college fairs and community events
• Provide input to the strategic planning and budget planning processes; manage budget for area of responsibility
• Train and mentor staff on advising and counseling prospective and current students on University processes
• Ensure exceptional customer service and support for prospective and current students
• May serve as the School Certifying Official, the primary point of contact for Department of Veterans Affairs (VA) education benefits; process and maintain VA certification operations in compliance with federal and university policies
• May serve in a leadership role over the Enrollment Management’s integrated student services center, which serves as the first point of contact for Admissions, Financial Aid, the Registrar, and the Bursar

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00