Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Admissions

Enrollment Services

Financial Aid

The Enrollment Services Manager is responsible for overseeing the enrollment services team, which may include Admissions Officers, Financial Aid Specialists and/or Enrollment Services Specialists, and managing all aspects of the student enrollment process. This role develops, communicates, and oversees processes, procedures, and goals associated with providing a wide array of consultative services to prospective and current students and their families.

• Oversee program functions related to enrollment management for a unit and/or the broader University community
• Collaborate with university leadership to develop and execute enrollment strategies that align with institutional goals
• Lead and mentor staff, fostering a collaborative and high-performing team culture; hire evaluate, train, and oversee professional development
• Implement policies and procedures to streamline processes and ensure compliance with regulatory standards; may advise on establishment of new or revised policies and procedures
• Prepare and present reports on enrollment metrics, trends, and projections to university stakeholders; recommend process changes based on reports and analyses of trends
• Build and maintain relationships with external partners and University stakeholders
• Engage in outreach initiatives to promote the university's programs and services, including attendance at college fairs and community events
• Provide input to the strategic planning and budget planning processes; manage budget for area of responsibility
• Train and mentor staff on advising and counseling prospective and current students on University processes
• Ensure exceptional customer service and support for prospective and current students
• May serve as the School Certifying Official, the primary point of contact for Department of Veterans Affairs (VA) education benefits; process and maintain VA certification operations in compliance with federal and university policies
• May serve in a leadership role over the Enrollment Management’s integrated student services center, which serves as the first point of contact for Admissions, Financial Aid, the Registrar, and the Bursar

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 14
• Minimum – $97,100.00
• MidPoint – $121,400.00
• Maximum – $145,700.00