Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Admissions

Enrollment Services

Financial Aid

The Enrollment Services Manager is responsible for overseeing the enrollment services team, which may include Admissions Officers, Financial Aid Specialists and/or Enrollment Services Specialists, and managing all aspects of the student enrollment process. This role develops, communicates, and oversees processes, procedures, and goals associated with providing a wide array of consultative services to prospective and current students and their families.

• Oversee program functions related to enrollment management for a unit and/or the broader University community
• Collaborate with university leadership to develop and execute enrollment strategies that align with institutional goals
• Lead and mentor staff, fostering a collaborative and high-performing team culture; hire evaluate, train, and oversee professional development
• Implement policies and procedures to streamline processes and ensure compliance with regulatory standards; may advise on establishment of new or revised policies and procedures
• Prepare and present reports on enrollment metrics, trends, and projections to university stakeholders; recommend process changes based on reports and analyses of trends
• Build and maintain relationships with external partners and University stakeholders
• Engage in outreach initiatives to promote the university's programs and services, including attendance at college fairs and community events
• Provide input to the strategic planning and budget planning processes; manage budget for area of responsibility
• Train and mentor staff on advising and counseling prospective and current students on University processes
• Ensure exceptional customer service and support for prospective and current students
• May serve as the School Certifying Official, the primary point of contact for Department of Veterans Affairs (VA) education benefits; process and maintain VA certification operations in compliance with federal and university policies
• May serve in a leadership role over the Enrollment Management’s integrated student services center, which serves as the first point of contact for Admissions, Financial Aid, the Registrar, and the Bursar

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00