Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Enrollment Services

The Enrollment Services Specialist supports and guides prospective and current students through all phases of the student lifecycle, from application through graduation, ensuring a seamless experience. These services may include, but are not limited to: guiding prospective students and parents through the application and admissions process; helping students and parents on matters pertaining to financial aid; supporting and servicing students, parents, and authorized payers regarding bursar issues, payments, or questions concerning student accounts; guiding students through the academic policies and procedures relating to their academic record and enrollment; assisting with processing academic record items such as transcript requests, enrollment verifications, student information changes, and registration.

• Provide primary coverage of Enrollment Management contact channels, providing a high level of customer service in response to student and parent inquiries via phone, email, in person, and virtual
• Advise prospective and current students and parents on policies and procedures relating to areas such as Admissions, Registrar, Financial Aid, and Bursar; ensure confidentiality of sensitive information and materials
• Refer to and assist other offices in the resolution of complex student inquiries that require escalation
• Provide general guidance and appropriate referrals to secondary areas such as specific academic programs or services
• Guide prospective students through admissions processes relating to application, evaluation, visit scheduling, and transfer credits
• Troubleshoot and assist with application and systems questions related to applying to the University; update applications at applicant’s request pre-decision
• Assist with and troubleshoot matters pertaining to registering for courses, dropping courses, and other enrollment functions
• Receive, and in some cases process requests pertaining to transcripts, enrollment verifications, change of student information, and diplomas; coordinate with the Office of University Registrar, as needed
• Develop and maintain strong working knowledge of federal, state, and university aid regulations, policies, and procedures; assist in resolving matters relating to financial aid holds and or other general financial aid issues
• Leverage technology to provide an efficient/seamless student and customer service experience, and document interactions
• Receive physical payments such as personal checks, certified checks, and money orders and post payments to student accounts; partner with supervisors and Bursar’s office on complex payment issues
• Assist students, support systems, and third parties on matters pertaining to billing and payment
• Participate in outreach efforts and projects as needed; assist in continuous improvement efforts to enhance efficiencies and services
• May coordinate the planning, logistics, and delivery of admissions events and programs
• May order supplies and manage inventory of recruitment materials, giveaways, office supplies, etc.
• May supervise staff members, part-time/student employees, and/or temporary workers

Level:

– Senior Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets

Problem Solving:

– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 8
• Minimum – $51,000.00
• MidPoint – $62,500.00
• Maximum – $74,000.00