Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Venue Manager is responsible for overseeing the operation, finances, management, service success, and strategic direction of a premier entertainment venue; leads a diverse team, ensuring exceptional guest experiences; maintains venue safety and efficiency; drives revenue growth; collaborates with event promoters, artists, vendors, and staff to deliver world-class events and maintain a top-tier venue.

• Oversee programs, operations, and use of an entertainment venue; manage the administration and operation of service areas including event management, concessions, merchandise, and catering
• Lead the planning, scheduling, and execution of events such as concerts, athletic events, live performances, and community gatherings
• Work with external promoters, artists, and event planners to ensure seamless coordination and successful event delivery
• Ensure event logistics, including ticketing, security, and concessions are aligned with the event's requirements
• Oversee financial health of the venue; develop budgets; make recommendations to increase profits and develop cost containment strategies; promote venue services offered in order to support business development goals
• Monitor and report on revenue generation (ticket sales, concessions, sponsorships) and expenses
• Develop, implement, and assess procedures and services that improve the customer experience
• Ensure the maintenance, cleanliness, and safety of venue service areas; serve as point of contact for inspections; maintain compliance documentation
• Collaborate with facility teams to ensure all equipment, lighting, sound, and staging are in good condition
• Provide input and recommendations for facility planning projects
• Collaborate in emergency preparedness, including security protocols, crowd control, and health and safety practices
• Maintain risk management procedures and ensure the arena adheres to all insurance, licensing, and compliance requirements
• Work with the marketing team to promote events and develop strategies for increasing ticket sales and attendance
• Oversee point of sale (POS), inventory, and cash handling procedures
• Negotiate contracts and manage vendor relationships
• Build and maintain relationships with community leaders, local organizations, and media outlets to increase brand awareness and the venue's reputation
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 14
• Minimum – $97,100.00
• MidPoint – $121,400.00
• Maximum – $145,700.00