Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Venue Manager is responsible for overseeing the operation, finances, management, service success, and strategic direction of a premier entertainment venue; leads a diverse team, ensuring exceptional guest experiences; maintains venue safety and efficiency; drives revenue growth; collaborates with event promoters, artists, vendors, and staff to deliver world-class events and maintain a top-tier venue.

• Oversee programs, operations, and use of an entertainment venue; manage the administration and operation of service areas including event management, concessions, merchandise, and catering
• Lead the planning, scheduling, and execution of events such as concerts, athletic events, live performances, and community gatherings
• Work with external promoters, artists, and event planners to ensure seamless coordination and successful event delivery
• Ensure event logistics, including ticketing, security, and concessions are aligned with the event's requirements
• Oversee financial health of the venue; develop budgets; make recommendations to increase profits and develop cost containment strategies; promote venue services offered in order to support business development goals
• Monitor and report on revenue generation (ticket sales, concessions, sponsorships) and expenses
• Develop, implement, and assess procedures and services that improve the customer experience
• Ensure the maintenance, cleanliness, and safety of venue service areas; serve as point of contact for inspections; maintain compliance documentation
• Collaborate with facility teams to ensure all equipment, lighting, sound, and staging are in good condition
• Provide input and recommendations for facility planning projects
• Collaborate in emergency preparedness, including security protocols, crowd control, and health and safety practices
• Maintain risk management procedures and ensure the arena adheres to all insurance, licensing, and compliance requirements
• Work with the marketing team to promote events and develop strategies for increasing ticket sales and attendance
• Oversee point of sale (POS), inventory, and cash handling procedures
• Negotiate contracts and manage vendor relationships
• Build and maintain relationships with community leaders, local organizations, and media outlets to increase brand awareness and the venue's reputation
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 17
• Minimum – $141,700.00
• MidPoint – $180,700.00
• Maximum – $219,600.00