Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Venue Manager is responsible for overseeing the operation, finances, management, service success, and strategic direction of a premier entertainment venue; leads a diverse team, ensuring exceptional guest experiences; maintains venue safety and efficiency; drives revenue growth; collaborates with event promoters, artists, vendors, and staff to deliver world-class events and maintain a top-tier venue.

• Oversee programs, operations, and use of an entertainment venue; manage the administration and operation of service areas including event management, concessions, merchandise, facilities, and catering.
• Lead the planning, scheduling, and execution of events such as concerts, athletic events, live performances, and community gatherings
• Work with external promoters, artists, and event planners to ensure seamless coordination and successful event delivery
• Ensure event logistics, including ticketing, security, facility readiness, and concessions are aligned with the event's requirements
• Oversee financial health of the venue; develop budgets; make recommendations to increase profits and develop cost containment strategies; promote venue services offered in order to support business development goals
• Monitor and report on revenue generation (ticket sales, concessions, sponsorships) and expenses
• Develop, implement, and assess procedures and services that improve the customer experience
• Ensure the maintenance, cleanliness, and safety of venue service areas; serve as point of contact for inspections; maintain compliance documentation
• Lead or collaborate with facility teams to ensure all equipment, lighting, sound, and staging are in good condition
• Provide input and recommendations for facility planning projects
• Collaborate in emergency preparedness, including security protocols, crowd control, and health and safety practices
• Maintain risk management procedures and ensure the arena adheres to all insurance, licensing, and compliance requirements
• Work with the marketing team to promote events and develop strategies for increasing ticket sales and attendance
• Oversee point of sale (POS), inventory, and cash handling procedures
• Negotiate contracts and manage vendor relationships
• Build and maintain relationships with community leaders, local organizations, and media outlets to increase brand awareness and the venue's reputation
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00

• Budget Management
• Business development
• Business relationship management
• Business reporting
• Compliance
• Customer Service
• Emergency management
• Event management
• Financial Management
• Marketing
• Operations management
• Risk Management
• Stakeholder engagement
• Strategic Planning
• Vendor management