Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Transportation

The Transportation Supervisor is responsible for overseeing and coordinating transportation operations, customer service, administrative functions, transportation programs, and/or special initiatives within Transportation Services; supervises personnel and manages one or more operational areas including fleet operations, parking operations, permit administration, parking enforcement, transportation demand and sustainability initiatives, customer service operations, event logistics, and office administration.

• Coordinate and oversee day-to-day transportation operations in one or more of the following areas: parking services, permit administration, fleet services, parking enforcement, transportation demand initiatives, customer service operations, and special event logistics
• Develop and execute transportation programs and operational initiatives related to transportation sustainability, transportation demand management, parking utilization, customer service delivery, and operational efficiency
• Plan and implement transportation strategies for special events and peak operational periods; coordinate with event organizers, facilities personnel, law enforcement, municipal partners, and other stakeholders
• Oversee permit allocation, distribution, fulfillment, and/or lot utilization processes, including management of reserved spaces and specialized parking assignments
• Conduct inspections of facilities and operational areas to ensure safety, accessibility, maintenance, and operational readiness
• Coordinate preventive maintenance, facility upkeep, signage, lighting, equipment repairs, and emergency operational responses
• Serve as a liaison between Transportation Services, University departments, municipal agencies, vendors, contractors, and community stakeholders on transportation-related initiatives, weather events, and special projects
• Oversee and promote a high level of customer service across transportation operations; serve as an escalation point for customer concerns, complaints, and operational issues; resolve situations diplomatically and effectively
• Develop, implement, and maintain customer service standards, response procedures, operational guidelines, and communication workflows
• Promote transportation initiatives and communicate program impacts, transportation policies, parking information, customer education, and operational updates to campus and community stakeholders
• Hire, train, coach, supervise, schedule, and evaluate employees; oversee day-to-day work assignments and operational coverage for assigned staff; conduct performance management activities, recommend corrective actions when necessary, and support employee engagement and professional development opportunities
• Adhere to the terms of applicable Collective Bargaining Agreements; collaborate with Human Resources on dispute resolution processes
• Monitor and administer operational and program budgets; ensure fiscal responsibility and operational efficiency
• Identify cost-saving opportunities, productivity improvements, and revenue enhancement strategies; assist in establishing service rates
• Monitor financial transactions, billing activities, invoices, contracts, and procurement processes to ensure timely processing and compliance
• Participate in procurement activities, vendor evaluations, bid preparation, grant applications, contract administration, and purchasing decisions for transportation-related equipment, supplies, and services
• Oversee inventory management and maintain operational records, reports, and documentation
• Recommend and collaborate in the implementation of operational improvements, workflow enhancements, technology solutions, and service innovations to improve transportation services and customer experience
• Ensure compliance with all applicable local, state, federal, University, grant, and contractual regulations, requirements, policies, and procedures
• Monitor industry trends, transportation regulations, sustainability practices, and campus planning initiatives to support operational improvements and compliance
• Develop operational procedures, training materials, and policy updates to ensure ongoing regulatory and organizational compliance

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 9
• Minimum – $59,580.00
• MidPoint – $72,936.00
• Maximum – $86,400.00

• Budget Monitoring
• Conflict Resolution
• Customer Service
• Event Coordination
• Forecasting
• Leadership
• Negotiation
• Operational Efficiency
• Preventative Maintenance Planning
• Procurement
• Regulatory compliance
• Technical proficiency
• Vendor management