Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Transportation

The Transportation Supervisor is responsible for overseeing and coordinating transportation operations, customer service, administrative functions, transportation programs, and/or special initiatives within Transportation Services; supervises personnel and manages one or more operational areas including fleet operations, parking operations, permit administration, parking enforcement, transportation demand and sustainability initiatives, customer service operations, event logistics, and office administration.

• Coordinate and oversee day-to-day transportation operations in one or more of the following areas: parking services, permit administration, fleet services, parking enforcement, transportation demand initiatives, customer service operations, and special event logistics
• Develop and execute transportation programs and operational initiatives related to transportation sustainability, transportation demand management, parking utilization, customer service delivery, and operational efficiency
• Plan and implement transportation strategies for special events and peak operational periods; coordinate with event organizers, facilities personnel, law enforcement, municipal partners, and other stakeholders
• Oversee permit allocation, distribution, fulfillment, and/or lot utilization processes, including management of reserved spaces and specialized parking assignments
• Conduct inspections of facilities and operational areas to ensure safety, accessibility, maintenance, and operational readiness
• Coordinate preventive maintenance, facility upkeep, signage, lighting, equipment repairs, and emergency operational responses
• Serve as a liaison between Transportation Services, University departments, municipal agencies, vendors, contractors, and community stakeholders on transportation-related initiatives, weather events, and special projects
• Oversee and promote a high level of customer service across transportation operations; serve as an escalation point for customer concerns, complaints, and operational issues; resolve situations diplomatically and effectively
• Develop, implement, and maintain customer service standards, response procedures, operational guidelines, and communication workflows
• Promote transportation initiatives and communicate program impacts, transportation policies, parking information, customer education, and operational updates to campus and community stakeholders
• Hire, train, coach, supervise, schedule, and evaluate employees; oversee day-to-day work assignments and operational coverage for assigned staff; conduct performance management activities, recommend corrective actions when necessary, and support employee engagement and professional development opportunities
• Adhere to the terms of applicable Collective Bargaining Agreements; collaborate with Human Resources on dispute resolution processes
• Monitor and administer operational and program budgets; ensure fiscal responsibility and operational efficiency
• Identify cost-saving opportunities, productivity improvements, and revenue enhancement strategies; assist in establishing service rates
• Monitor financial transactions, billing activities, invoices, contracts, and procurement processes to ensure timely processing and compliance
• Participate in procurement activities, vendor evaluations, bid preparation, grant applications, contract administration, and purchasing decisions for transportation-related equipment, supplies, and services
• Oversee inventory management and maintain operational records, reports, and documentation
• Recommend and collaborate in the implementation of operational improvements, workflow enhancements, technology solutions, and service innovations to improve transportation services and customer experience
• Ensure compliance with all applicable local, state, federal, University, grant, and contractual regulations, requirements, policies, and procedures
• Monitor industry trends, transportation regulations, sustainability practices, and campus planning initiatives to support operational improvements and compliance
• Develop operational procedures, training materials, and policy updates to ensure ongoing regulatory and organizational compliance

Level:

– Senior Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets

Problem Solving:

– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $65,508.00
• MidPoint – $80,244.00
• Maximum – $94,980.00

• Budget Monitoring
• Conflict Resolution
• Customer Service
• Event Coordination
• Forecasting
• Leadership
• Negotiation
• Operational Efficiency
• Preventative Maintenance Planning
• Procurement
• Regulatory compliance
• Technical proficiency
• Vendor management