Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Business Services Manager directs the operations of large/complex business services. Responsibilities include leadership and supervision, budgeting and fiscal management, facility and equipment planning, and community relations.

• Direct the operations of large/complex business services; analyze operations, establish responsibilities, coordinate functions
• Develop and maintain budgets; prepare financial analyses, forecasts, and reports; ensure operation funding; identify cost containment measures and new revenue sources; implement budgetary control and recordkeeping systems; negotiate/approve contracts/agreements
• Assess and project facility design and equipment obsolescence; research and identify solutions; participate in renovations and upgrade projects; consult with contractors, architects, facility planners; oversee equipment and facility maintenance
• Foster economic development opportunities; direct or conduct studies, or research issues; participate in project and activity planning
• Organize or approve promotional campaigns; oversee marketing and strategic planning; represent the business unit at official functions
• Manage events and ensure a quality customer service experience for internal and external customers; interact with customers, guests, staff
• Direct and oversee investigations and problem resolution related to customer service, product quality, and personnel performance
• Ensure a safe and secure environment for staff, customers, and guests; address and appropriately respond to issues of concern
• Oversee environmental management or sustainability programs addressing recycling, conservation, or waste management
• Keep abreast of industry trends and regulatory requirements; develop operational changes, policies, and procedures; establish standards; ensure compliance
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00