Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Business Services Manager directs the operations of large/complex business services. Responsibilities include leadership and supervision, budgeting and fiscal management, facility and equipment planning, and community relations.

• Direct the operations of large/complex business services; analyze operations, establish responsibilities, coordinate functions
• Develop and maintain budgets; prepare financial analyses, forecasts, and reports; ensure operation funding; identify cost containment measures and new revenue sources; implement budgetary control and recordkeeping systems; negotiate/approve contracts/agreements
• Assess and project facility design and equipment obsolescence; research and identify solutions; participate in renovations and upgrade projects; consult with contractors, architects, facility planners; oversee equipment and facility maintenance
• Foster economic development opportunities; direct or conduct studies, or research issues; participate in project and activity planning
• Organize or approve promotional campaigns; oversee marketing and strategic planning; represent the business unit at official functions
• Manage events and ensure a quality customer service experience for internal and external customers; interact with customers, guests, staff
• Direct and oversee investigations and problem resolution related to customer service, product quality, and personnel performance
• Ensure a safe and secure environment for staff, customers, and guests; address and appropriately respond to issues of concern
• Oversee environmental management or sustainability programs addressing recycling, conservation, or waste management
• Keep abreast of industry trends and regulatory requirements; develop operational changes, policies, and procedures; establish standards; ensure compliance
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 13
• Minimum – $86,300.00
• MidPoint – $107,900.00
• Maximum – $129,500.00