Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Business Services Manager directs the operations of large/complex business services. Responsibilities include leadership and supervision, budgeting and fiscal management, facility and equipment planning, and community relations.

• Direct the operations of large/complex business services; analyze operations, establish responsibilities, coordinate functions
• Develop and maintain budgets; prepare financial analyses, forecasts, and reports; ensure operation funding; identify cost containment measures and new revenue sources; implement budgetary control and recordkeeping systems; negotiate/approve contracts/agreements
• Assess and project facility design and equipment obsolescence; research and identify solutions; participate in renovations and upgrade projects; consult with contractors, architects, facility planners; oversee equipment and facility maintenance
• Foster economic development opportunities; direct or conduct studies, or research issues; participate in project and activity planning
• Organize or approve promotional campaigns; oversee marketing and strategic planning; represent the business unit at official functions
• Manage events and ensure a quality customer service experience for internal and external customers; interact with customers, guests, staff
• Direct and oversee investigations and problem resolution related to customer service, product quality, and personnel performance
• Ensure a safe and secure environment for staff, customers, and guests; address and appropriately respond to issues of concern
• Oversee environmental management or sustainability programs addressing recycling, conservation, or waste management
• Keep abreast of industry trends and regulatory requirements; develop operational changes, policies, and procedures; establish standards; ensure compliance
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 15
• Minimum – $109,300.00
• MidPoint – $136,600.00
• Maximum – $164,000.00