Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Education Programs (Continuing Education)

The Education Program Manager provides overall management and direction for a broad portfolio of educational initiatives; provides strategic leadership in the areas of innovation, community partnerships, development opportunities, finance, marketing, compliance, internal collaborations, and operational management.

• Provide leadership and strategic direction for a business or educational unit that delivers a portfolio of programs
• Oversee and mentor a team of staff; direct workflows and assignments; manage hiring, performance evaluation, and training functions; and provide development opportunities
• Develop and manage budgets to achieve income and revenue goals
• Evaluate, develop, recommend, implement, and administer policies and procedures to ensure compliance with regulatory standards and policies
• Develop key performance indicators and metrics; direct assessment strategies and market research; make data informed recommendations to advance program growth
• Develop and direct innovation-related strategies and projects in the unit including significant new program opportunities involving technology, cross-unit collaborations, or major initiatives
• Develop business relationships with key community stakeholders; collaborate with academic leadership, regional, and University-wide units to implement programs
• Work strategically and collaboratively to develop and implement sales/marketing strategies for programs and services
• Raise revenues through sponsorships, fee-for-service or grants; respond to Requests for Proposals to offset unit or special project expenses
• Provide leadership and serve as a member of the senior management team engaged in strategic planning, decision-making, policy development and problem solving
• Provide leadership for a educational delivery team; supervise, train, mentor, develop, and evaluate staff; oversee workflow and delegate assignments

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 13
• Minimum – $86,300.00
• MidPoint – $107,900.00
• Maximum – $129,500.00