Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

HR Shared Services 

The Human Resources (HR) Shared Services Manager oversees the operations of the HR Services Team; serves as a key resource in addressing issues, resolving customer concerns, identifying process improvements, escalating issues to appropriate groups, establishing and communicating team goals, and ensuring high-quality services related to general HR questions and concerns.

• Lead the operations of the HR Services team, including implementing the vision and goals of the unit, HR, and the University
• Conduct regular team huddles and communications to share information and ensure the team is aware of changes
• Review and provide feedback to HR Consultants, HR Operations teams, and HR Professional Services team related to unresolved inquiries in the case management system; send reminders and suggestions for next steps, as appropriate
• Monitor the customer service, productivity and quality performance of the HR Services team and implement changes in process
• Mentor staff and direct the development and implementation of training, development, and communication activities
• Build effective working partnerships with Payroll, Data and Onboarding, Talent Acquisition, Unit HR, IT, etc.
• Play an active role in the upkeep of the case management system and the development of Knowledge Base Articles (KBA)
• Serve as a member of the case management system project team; act as functional subject matter expert related to case management and coordinate creation of relevant KBA content
• Lead case management system testing of all functionalities prior to implementation
• Create weekly and monthly metrics reports for HR Services team, leadership, and others
• Actively support strategic planning and organizational development efforts

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00