Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Advocacy and Care Case Management

The Case Manager - Advocacy and Care serves as a resource for the University community in addressing concerning student behavior. This position serves as a point-of-contact for campus community members seeking consultation and advice about advocacy and care services, particularly for students who may be experiencing distress.

• Provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial issues
• Provide outreach to students, faculty, and staff regarding students in crisis response; serve as an on-call staff member
• Provide comprehensive case management for students in distress or crisis; identify and communicate possible intervention steps and procedures, provide assistance, advocacy and support and coordinate resources
• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate
• Complete documentation and maintain records of student cases in online case management system
• Coordinate student services and making appropriate referrals to campus resources, outside agencies, and other providers
• Provide post-hospitalization support by coordinating a plan for a student's return to University life; may coordinate academic advocacy
• Maintain a case management database; assist with the administration of student emergency funds
• Engage in a variety of outreach and networking activities
• Participate in ongoing staff development and training as needed
• Assist in the formation and implementation of a care and concern units, and serve as a member

Level:

– Senior Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates advanced knowledge of principles, practices, and procedures of a particular field. Works independently on moderately complex work assignments under limited oversight, reviews progress, and evaluates results. Monitors work and projects ensuring timeliness, quality, and efficiency. Identifies and mobilizes resources to achieve outcomes. Trains others and reviews progress with management. Presents ideas, concepts, and instructions in a clear and persuasive manner. Develops new techniques, concepts, and approaches and applies them to moderately complex and strategic and/or operational issues.

Supervisory Responsibilities:

– Indirect supervisor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets and funding

Problem Solving:

– Encounters moderately complex problems
– Applies specialized knowledge and skills to resolve problems
– Understands benefits, limitations, and impact of potential solutions

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– May set priorities and organize work within general guidelines established by supervisor
– May review the work of others to verify accuracy and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Coaches others in using appropriate strategies for resolving conflict; negotiating reasonable compromises; and proposing and evaluating possible solutions
– Give candid and constructive feedback to others to influence and persuade managers and employees to accept and implement findings and recommendations

• Comp Grade – 9
• Minimum – $56,200.00
• MidPoint – $68,800.00
• Maximum – $81,500.00