Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Student Services Support

The Student Services Assistant facilitates the daily operations of a student focused office, center, or program including financial, communication, record, and scheduling activities; coordinates the planning, logistics, and delivery of events and programs; interacts with students, families, and visitors to provide information regarding available services; manages and maintains student information; and provides leadership and direction for student staff.

• Support the daily operation of a student services office, center, or program; provide information and direction to students, families, and visitors regarding services; schedule appointments; and manage student data and information
• Facilitate, coordinate, and assist with the planning of events and programs including award ceremonies, workshops, career fairs, and orientation programs; organize event logistics including presenters, itineraries, and communication plans; serve as point of contact with vendors and event partners; coordinate with leadership to establish and assess event goals; assist with developing strategies to ensure event success
• Update and maintain student records including case files, accommodations, participation records, scholarship information, and student data; receive, process, and ensure confidentiality of sensitive information and materials
• Manage scheduling activities of a student program or office using the appropriate appointment, registration, or reservation system
• Create, compile, and deliver communications for student audiences in the form of newsletters, web content, letters, and information sessions
• Monitor and manage budgets for a student services office, department, or center; maintain financial records; process and approve transactions, prepare purchase orders; process donations; and create invoices
• Supervise, train, and provide direction to student staff; oversee payroll, scheduling, and performance management activities; delegate tasks; and ensure efficient workflows
• Assist in evaluating the success and effectiveness of services; recommend solutions to improve programming
• Participate in and serve on committees related to student services

Level:

– Senior Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas. Applies knowledge of principles, practices, and procedures of a particular field to decision–making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– May serve as lead support staff and/or provide basic direction to lower level support staff
– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– Handles financial transactions
– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May use experience to resolve more complex and/or varied problems, with supervisor oversight
– Demonstrates proficient and comprehensive knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members; may interact with other staff outside of area
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 6
• Minimum – $42,100.00
• MidPoint – $51,600.00
• Maximum – $61,000.00