Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

Telecommunications Analysts provide technical support for network design activities; reviews, analyzes, and maintain the organization's telecommunications system; Assist in designing and developing telecommunications systems; provides customer training of the telecommunications features and functionality.

• Analyze the needs of the organization and end-users and contribute to the design of voice solutions
• Process requests for the configuration and deployment of telephony services
• Develop, plan, and schedule the installation and configuration of network hardware and associated software for voice services
• Monitor the performance of networks, systems, and services and identify and resolve capacity or accessibility issues
• Investigate and resolve incidents; collaborate with customers, engineers, contractors, service providers, and vendors to ensure problem resolution
• Implement patches and other configuration changes necessary to resolve security vulnerabilities
• Provide recommendations and support Network Engineers in the development and testing of service enhancements
• Contribute to developing plans, schedules, and requirements for the deployment of networks
• Create and maintain system documentation of departmental processes, procedures, design plans, and configurations

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00