Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The Endpoint Infrastructure Systems Administrator manages and operates the University's centralized Unified Endpoint Management service; designs, scales, and maintains the cross-platform infrastructure that enables IT units to manage diverse devices through a unified framework; ensures a seamless user experience while enforcing University security standards, automated compliance, and proactive vulnerability remediation across the digital workspace.

• Enhance and maintain the Unified Endpoint Management (UEM) ecosystem; manage cross-platform security policies and endpoint protection frameworks
• Design and automate zero-touch provisioning workflows and custom API integrations to streamline device onboarding
• Perform deep-dive root cause analyses on systemic issues; prioritize and respond to incidents by delivering long-term, scalable solutions; provide proactive service optimization
• Curate the enterprise application catalog; establish standards for software packaging; audit submissions for security compliance; review and test utilities, installers, and deployments on targeted platforms
• Collaborate in the development of a University-wide automated patch management strategy; ensure compliance and enforce security baselines; implement threat detection and vulnerability management measures; ensure endpoint management processes comply with University policies and regulations
• Develop and maintain scripts and automation routines to standardize configurations and reduce technical debt
• Investigate and troubleshoot hardware and software inconsistencies; test software and operating systems for compatibility; plan and prepare periodic hardware inventory replacement cycles
• Collaborate with IT teams to support system upgrades, migrations, and deployments
• Manage system changes; notify users of updates, hardware upgrades, and scheduled downtimes
• Provide high-level technical consulting to IT partners; translate complex UEM architecture into actionable guidance and documentation

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00

• Cloud computing
• Computer network security
• Data integrity
• Knowledge sharing
• Mobile cloud computing
• Organizational training
• Resource allocation
• System administration
• Technical development
• Technical support
• User experience