Penn State Job Catalog

The defined natural career progression within or between job profiles.

IT Asset Management

The IT Asset Management Assistant works with a wide variety of customers throughout the University campuses, colleges, and administrative units to resolve service problems/issues related to IT services; corresponds with suppliers and customers to solve problems, share information, and ensure accurate payment of services; assists with inventory management of end user technologies.

• Develop and maintain excellent customer relationships, provide customer advocacy, facilitate customer requests and communications
• May contact vendors and suppliers for quotes, and follow up on outstanding purchase orders
• Analyze service requests and input proper codes into the billing management system; verify and close orders upon completion of request
• Correct and update database information as required
• Ensure all transactions meet government regulations and University policies and procedures
• Use a variety of electronic systems for customer information, service requests, and manage vendors and/or inventories
• Identify and resolve discrepancies; escalate issues to manager as needed
• Assist in monitoring internal satisfaction
• Assist in inventory management of End-User technologies
• May perform general office duties such as mail distribution, answering phones and greeting visitors

Level:

– Intermediate Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May provide basic direction to lower level support staff

Fiscal Responsibilities:

– Handles routine financial transactions
– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 5
• Minimum – $38,300.00
• MidPoint – $46,900.00
• Maximum – $55,500.00