Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Food Services

Food Services Supervisors oversee food service operations at specific residential or retail dining locations. Assigned staff may include full-time, part-time, students, and temporary employees. The supervisor’s primary responsibility is creating an environment for excellence in customer service through product and services oversight, effective personnel supervision, regulatory compliance, cost containment, business growth and trend awareness.

• Create an environment for excellence in customer service; monitor food preparation; ensure overall quality of product and services offered
• Hire, train, coach, supervise, and evaluate assigned employees; prepare schedules; communicate and enforce standards
• Uphold food quality control procedures; conduct regulatory compliance inspections; assure adherence to university and departmental policies, procedures, and guidelines; report, address, and correct discrepancies
• Address staff, customer, and vendor issues of concern; provide guidance and timely solutions; follow-up as necessary; escalate as required
• Execute environmental stewardship in all operational areas; evaluate, schedule, and oversee equipment and facility maintenance; recommend equipment purchases; participate in facility renovations and upgrade projects as directed
• Analyze budgetary items, containment costs, and business growth opportunities; prepare reports and make recommendations
• Maintain inventory; purchase product and supplies; negotiate prices; resolve quality and quantity issues
• Under management guidance and direction, research, develop, market, and implement new products, menus, recipes, and concepts
• Meet with special event and catering customers; manage, plan, and execute functions to customer satisfaction
• Follow Collective Bargaining Agreement provisions; participate in grievance procedures, hearings, and arbitrations as required
• Participate in departmental and University-wide initiatives and committees; complete special projects and reports as assigned

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 6
• Minimum – $42,100.00
• MidPoint – $51,600.00
• Maximum – $61,000.00