Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Food Services

Food Service Managers direct and manage multiple retail and residential food service operations and operational budgets. Managers develop, implement, and oversee strategic planning for new business development; capital and campus projects, including facility construction/renovation; cost containment and revenue growth. Focusing on delivering quality products and services, Food Service Managers develop and monitor operational standardization across locations; ensure regulatory compliance; remain current on food services trends.

• Direct the overall operation of multiple food service operations; develop and implement strategic plans and University-wide initiatives
• Accountable for the financial success of food service locations, both retail and residential—forecast, plan, develop, and oversee operational budgets; identify cost containment measures and new revenue sources; manage financial statements; negotiate and maintain contracts
• Ensure overall quality product and customer service delivery; research new trends in food services; develop new concepts and product mix
• Keep abreast of regulatory requirements; develop operational changes, policies, and procedures; establish standards; ensure compliance
• Investigate and resolve problems related to internal and external customer service, product quality, and personnel performance
• Oversee special capital and campus projects such as new construction and renovation; select architects and product service providers
• Develop, implement, and enhance a student-centered work environment; meet with a variety of groups to communicate goals and objectives
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 9
• Minimum – $56,200.00
• MidPoint – $68,800.00
• Maximum – $81,500.00