Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Food Services

Food Service Managers direct and manage multiple retail and residential food service operations and operational budgets. Managers develop, implement, and oversee strategic planning for new business development; capital and campus projects, including facility construction/renovation; cost containment and revenue growth. Focusing on delivering quality products and services, Food Service Managers develop and monitor operational standardization across locations; ensure regulatory compliance; remain current on food services trends.

• Direct the overall operation of multiple food service operations; develop and implement strategic plans and University-wide initiatives
• Accountable for the financial success of food service locations, both retail and residential—forecast, plan, develop, and oversee operational budgets; identify cost containment measures and new revenue sources; manage financial statements; negotiate and maintain contracts
• Ensure overall quality product and customer service delivery; research new trends in food services; develop new concepts and product mix
• Keep abreast of regulatory requirements; develop operational changes, policies, and procedures; establish standards; ensure compliance
• Investigate and resolve problems related to internal and external customer service, product quality, and personnel performance
• Oversee special capital and campus projects such as new construction and renovation; select architects and product service providers
• Develop, implement, and enhance a student-centered work environment; meet with a variety of groups to communicate goals and objectives
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 13
• Minimum – $86,300.00
• MidPoint – $107,900.00
• Maximum – $129,500.00